Returns and Refunds

Every Draw Me A Story book is printed to order, just for you, so we do not accept returns on books that arrive as ordered. If something goes wrong, we will make it right.

Damaged, defective, or misprinted books

If your book arrives damaged, has a printing or binding defect, or is not the title you ordered, contact us within 30 days of delivery through our contact page with your order number and a photo of the problem. We will send a replacement copy at no charge. If a replacement is not possible, we will refund the full price of that item.

Lost or missing packages

If tracking shows your package as delivered but it has not arrived, check with neighbors and your local carrier first, then contact us within 14 days. If a package is lost in transit, we will reprint and reship it at no charge.

Print at home PDFs and other digital products

Because digital files cannot be returned once downloaded, all sales of PDFs and other digital products are final. If your download link does not work or the file will not open, contact us and we will fix it or resend the file.

Wrong address

Please double check your shipping address at checkout. We cannot reprint or refund orders shipped to an incorrect address supplied at checkout, but if the package is returned to us we will reship it for the cost of postage.

Refund timing

Approved refunds go back to your original payment method within 5 to 10 business days, depending on your bank.

Questions? Reach us any time through the contact page.